Milton Transit operators are responsible for the safe operation of buses and administering our service policies that promote a safe and comfortable ride for all passengers.

Accessibility policies

We are committed to providing accessible transit service. Review the policies we have made to make Milton Transit more accessible.

Priority and courtesy seating policy

Milton Transit has established designated priority seating areas for use by passengers with disabilities. This is in compliance with Section 49 of the Integrated Accessibility Standards Regulation. 

Courtesy Seating areas have also been allocated for use by those who may benefit from having a seat near the front of the bus. This includes, but is not limited to:

  • Seniors
  • Expectant mothers
  • Persons travelling with infants or small children

Service animals and pets policy
Guide dogs and service animals are permitted onboard Milton Transit. When it is not apparent that an animal is a service animal, you must present a letter from a physician or nurse confirming your need for a service animal. All other animals may be carried onboard as long as they are secured in a pet carrier that can fit between the seats and does not occupy the aisle. Exotic pets are prohibited.

Milton Transit security camera program

Milton Transit is committed to providing a safe and secure transit service. In support of this commitment, Milton Transit will be initiating a security camera program on all transit buses starting on Nov. 15, 2021.

The purpose of the security camera program is to:

  • Ensure the safety and security of passengers, pedestrians, operators, employees and Town property
  • Investigate personal injury and claims
  • Investigate and proactively resolve operational matters that could lead to a safety and security concern, or personal injury

The security camera program is guided by a policy that governs how the system is used in accordance with the privacy provisions of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). Personal information is collected under the Municipal Act, for the purpose of detecting, deterring and investigating unlawful and safety/security activities, investigating personal injury and other legal claims and proceedings, and investigating and resolving operational matters.

Monitoring 

The Town does not monitor the security camera system in real-time. Video and audio surveillance recordings are only reviewed if necessary, for the purpose of detecting, deterring and investigating unlawful and safety/security activities, investigating personal injury and other legal claims and proceedings, and investigating and resolving operational matters.

Notifications

Signs are posted on the exterior and interior of buses to advise occupants that activities are under video surveillance, including audio recording.

Access and records
Only designated personnel can access and release surveillance recordings from the security camera system. Non-accessed recorded information is electronically erased and disposed of after 15 days. Surveillance records used for labour relations activities, legal claims or proceedings, criminal, safety or security investigations from a law enforcement agency, including evidentiary purposes, are retained in accordance with Town’s Record Retention By-law (three years from the date the record was used). Recordings specific to investigations of operational matters are retained for 30 days.

Passenger etiquette

As a Milton Transit passenger, you are required to be respectful of other passengers to ensure that all passengers share a positive experience on Milton Transit.

Etiquette guidelines

The following guidelines are in place for Milton Transit passengers:

  • Have your fare ready when boarding the bus
  • Respect Milton property and the property of your neighbours by refraining from loitering and littering while waiting at the bus stop
  • Dispose all personal garbage responsibly
  • Refrain from using profane or discriminatory language
  • Use headphones while operating personal audio devices
  • Remove backpacks upon boarding the bus to make room for other passengers
  • Place your backpack on your lap or on the floor in front of you when asked
  • Remove all recreational footwear and equipment, such as roller skates, inline skates and ski boots
  • Shoes and shirts must be worn on the bus
  • Refrain from using strong perfumes and colognes
  • Talk quietly while on your cell phone
  • Upon boarding, please move back, and exit using the rear doors where possible
  • Small snacks and drinks in a sealable cup are permitted as long as they are properly contained 

Smoking and alcohol

Smoking and the consumption of alcohol is strictly prohibited on all Milton Transit buses, inside bus shelters and at transit terminals (i.e. the Milton GO Station).

Transporting items

The following policies relate to transporting personal items on Milton Transit.

Personal belongings
You are responsible for your own personal belongings. Firearms, prohibited weapons, toxic and combustible/explosive materials, such as wet-cell batteries, propane tanks and gasoline containers, are not permitted onboard.

Bulk items
Transporting bulk items, such as parcels and sporting equipment, is permitted as long as it is safe to do so. This decision is made by the operator. Bulk items brought onboard must be in your possession at all times, in a position where the items do not obstruct the aisle or compromise the safety of other passengers.

Strollers and personal shopping carts
Strollers and personal shopping carts are permitted onboard. You may board a bus without folding up strollers or personal shopping carts, but it is your responsibility to ensure it does not interfere with the safety or comfort of other passengers. Oversized strollers (e.g. jogging strollers) are not permitted onboard.

Lost and found
Milton Transit is not responsible for any lost or misplaced articles. If you have lost a personal item while travelling on any Milton Transit service, please contact us by email or give us a call from Monday to Friday between 8:30 a.m. to 4:30 p.m. Be prepared to describe your item and to provide details of your trip (e.g. route number, time, direction of travel, etc.). Unclaimed items are kept for 60 days.